Support at Entegra

We hope to maintain that business by providing you with solutions to your information technology problems. We also recognize that in order to enable you to concentrate on your core business issues, it is crucial that we provide world class information technology services that complement our information system solutions.

The intent of support is to provide you with the quality support and services you need.

Our vision is to achieve a level of support excellence that exceeds your expectations and differentiates Entegra in the marketplace by providing: Rapid response to your requests Fast relief to high impact problems Timely problem resolution High quality fixes and information Up-to-date service and installation information.

We are committed to achieving the highest level of customer satisfaction in the industry, with quality focused programs designed to provide services that enhance and maximize the use of Entegra products. As your solutions partner, we are dedicated to enabling your success.

The people of our support organizations are highly skilled, motivated, energetic, and are eager to solve your software problems or answer your questions.

Our goal is to ensure your satisfaction each time you need to call on us for support by:

• responding to your calls within targeted guidelines.
  
• providing ongoing communication regarding your problem status through problem resolution.
  
• taking ownership of your call for support. providing a defined escalation process when management assistance is needed.
  
• maintaining our commitment to continuous improvement of our service processes.